Privacy Policy

Last updated: January 2026

1. About This Policy

This Privacy Policy explains how 1UP! Sales AI Technologies Pte. Ltd. (UEN: 202557741R) collects, uses, and protects personal data in accordance with Singapore's Personal Data Protection Act 2012 (PDPA).

2. Data We Collect

We collect the following categories of data:

From Our Clients (Business Owners):

  • Business contact details (name, email, phone number)
  • Company information (business name, UEN, industry)
  • Service configuration preferences
  • Payment and billing information

From End Users (Your Customers):

  • Messages sent to your business via WhatsApp or other platforms
  • Contact information provided during conversations
  • Appointment and booking details

3. How We Use Data

We use collected data to:

  • Provide and operate our AI lead response services
  • Train and improve AI responses specific to your business
  • Process bookings and appointments on your behalf
  • Communicate service updates and support
  • Comply with legal and regulatory requirements

4. Data Processing

We act as a data intermediary when processing your customers' data on your behalf. You remain the data controller responsible for obtaining appropriate consent from your customers.

5. Data Security

We implement appropriate safeguards including:

  • Encryption of data in transit and at rest
  • Access controls limited to authorised personnel
  • Regular security assessments
  • Secure cloud infrastructure with reputable providers

6. Data Retention

We retain data only as long as necessary to provide our services or as required by law. Upon termination of services, client data will be deleted within 90 days unless retention is required for legal purposes.

7. Third-Party Disclosure

We may share data with:

  • Cloud service providers (for hosting and infrastructure)
  • AI technology providers (for service delivery)
  • Professional advisors (legal, accounting)
  • Regulatory authorities (when required by law)

All third parties are bound by confidentiality obligations and data protection requirements.

8. Your Rights

Under the PDPA, you have the right to:

  • Access personal data we hold about you
  • Request correction of inaccurate data
  • Withdraw consent for data processing
  • Request information about how your data has been used

9. Data Protection Officer

For data protection enquiries or to exercise your rights, contact:

1UP! Sales AI Technologies Pte. Ltd.
WhatsApp: +65 8821 1993
UEN: 202557741R

10. Changes to This Policy

We may update this policy periodically. Material changes will be communicated to clients via email. The "Last updated" date indicates the most recent revision.

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